Privacy Policy

1. Introduction

FlowMo is a technology company headquartered in Claymont, Delaware, which focuses on providing services to businesses. For more information about our services, please refer to our website: getflowmo.com

This Privacy Policy applies to FlowMo ("we", "our" or "us") and covers:

The use of getflowmo.com ("Website")
The use of the application at getflowmo.com/app ("Application")
Social media messages and marketing campaigns
The use of our products and services

This Privacy Policy sets out the essential details relating to your personal data relationships with FlowMo as:

Website visitor
End-user of the Application ("End User")
Prospective client
Job applicant
Partner

Clients contract the use of our Application and give access to their employees and other third parties by creating users who access the Application with their email address and credentials.

2. Personal Information We Collect

2.1 Information You Provide

We may ask you to provide personal information when:

You request a free trial or demo
We or Client account administrators grant you access to the Application
You or Client account administrators upload or enter personal information into the Application
You participate in chats
You pay for our Services

The personal information we collect may include first and last name, business email address, and company name. As an End User of the Application, we collect your name, email address and any comments you make in the Application.

We may also collect data uploaded by you or your employer that may include:

Employee names, email addresses, and contractual agreements
Vendor names, email addresses, and contractual agreements
Customer names and email addresses

As a Job Applicant, we may also collect your resume and cover letter.

2.2 Information We Collect Automatically

We collect information about your visits to the Website through cookies and similar tracking technology. We use cookies only for storing session data and keeping you logged in.

The information collected includes:

The pages you view
The links you click on
Actions you take on visited pages
The URL you browse away from if you click an external link

We may also collect information when you open email messages from us or click on links within those messages.

2.3 Information From Third Parties

We may combine information from your direct interactions with us with information obtained through third party sources. We also obtain lists from third parties about individuals and companies interested in our products.

This information may include your name, email address, business address, job title, company name, and telephone number.

3. How We Use Personal Information

We use your Personal Information to:

Deliver contracted Services and Application functionality
Deliver training and support to End Users
Communicate with you through emails, calls, chats, and video conferencing
Process payments for Application subscriptions
Send communications about new features, services, events, and promotional offers
Advertise and market our products and services
Carry out market research
Generate sales leads
Analyze usage to improve user experience
Maintain and deliver Website and Application functionality
Enforce our Terms and prevent fraud
Protect the security of our services

We may record video conferencing calls to improve our staff's communication skills. If we do so, we will announce it at the beginning of the call.

We do not sell your information to any third party.

5. How We Secure Personal Information

We are committed to protecting the security of all personal information we collect. We use physical, administrative and technical safeguards designed to protect it from unauthorized access, use and disclosure. We use encryption technologies to protect data at rest and in transit.

6. Your Rights

We offer the following rights to all individuals regardless of location:

Access — Obtain information about what personal information we process about you or obtain a copy
Notification — Be notified of what personal information we collect and how we use it
Correction — Update or correct your personal information
Deletion — Request deletion of your personal information
Objection — Object to processing of your personal information for direct marketing
Restriction — Ask us to limit how we use your personal information
Export — Request export of your personal information in a machine-readable format

To exercise any of these rights, contact us at contact@getflowmo.com.

7. How Long We Keep Your Information

We retain information as long as necessary to provide Services to you and our Clients, subject to legal obligations. We may also retain information to comply with the law, prevent fraud, resolve disputes, and troubleshoot problems.

Information no longer necessary may be de-identified or aggregated for commercial insights.

8. Other Important Information

We process data in locations and rely on legally-provided mechanisms to transfer data across borders. We will only collect and process personal data where we have a lawful reason.

As an Application End User, you consent to our collection of your personal information when you log in for the first time. Your employer has control of the account and may upload additional personal information.

You can review our Terms and Conditions.

You may choose to receive or not receive marketing communications from us. To stop receiving marketing communications, click the "Unsubscribe" link in our emails.

9. Contact Information

Contact us at contact@getflowmo.com to exercise any of your rights or ask about your personal information and our privacy practices.

Appendix A: For Individuals in the EU, EEA and Switzerland

If you are based in these jurisdictions, FlowMo is the controller of your personal data when:

You visit our Website
We process your personal data for sales and marketing purposes

FlowMo is a processor of all personal data processed on the Application, on behalf of our Clients.

We process personal data on the following lawful bases:

Consent — We will ask for your express consent when required
Contractual basis — To fulfill our contractual terms with you or our Clients
Legitimate interest — For marketing purposes, including market research and sales leads

Under GDPR, you have rights to: be informed, access, correct, erase, object to processing, export, and restrict processing of your personal data.

We process personal data in Virginia, USA using standard contractual clauses for EU data transfers.

You may lodge a complaint with National Data Protection Authorities.

Appendix B: For California Residents

This section provides additional information as required by the California Consumer Privacy Act (CCPA).

B.1 Collection and Use

In the last 12 months, we have collected:

Identifiers (name, address, email, phone number)
California Customer Records (username, password, company, job title)
Internet/Network Information (browsing history, device information)
Geolocation Data (country and city from IP address)
Sensory Information (audio/video recordings with permission)
Employment Information (from job applications)

B.2 Your California Privacy Rights

As a California resident, you have:

Right to Know — What personal information we've collected and disclosed
Right to Delete — Request deletion of your personal information
Right to Opt-Out — Of personal information sales (we do not sell your data)
Right to Non-Discrimination — For exercising these rights

To exercise these rights, contact us at contact@getflowmo.com. We will verify your identity before processing your request.

B.3 Minors

Our services are intended for business use. We do not intentionally collect personal information from consumers below age 16. We do not sell personal information of California consumers.